Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Great location
Spacious rooms
Limited breakfast options
Minor service delays
8.4/10
Great
Rooms
7.9
Location
9.6
Service
7.1
Dining
7.3
Guest reviews
8.4/10
based on 20 reviews
8.1
8.1/10 based on 136 reviews
Bob
United Kingdom,
January
2025
9.4/10
The hotel boasts a great location near a bustling bazaar and several shopping centers, making it convenient for both dining and shopping. The rooms are spacious and comfortable, providing a nice view of the city. However, the service could use some improvement, as there were some communication barriers and occasional issues like insufficient toiletries. Overall, it's a good value for money, especially with the added free breakfast.
Rooms
8.0
The rooms were large, clean, and comfortable, offering a wonderful view of the city. However, I noticed that only one hand towel was provided instead of the usual two.
Service
6.0
While the staff was friendly and helpful, there were very few English speakers which sometimes made communication a bit challenging. They did add a free breakfast to our booking, which was a nice touch.
Location
9.0
The location is fantastic, right in the heart of the new part of Xining, close to a restaurant alley and a bazaar-like market. There are also three shopping centers nearby, which is very convenient.
Dining
8.0
I found the breakfast buffet to be more than adequate and surprisingly very western-friendly, which I appreciated during my stay.
Facilities
7.0
The facilities were decent, though not overly luxurious. I particularly enjoyed the convenient amenities.
Henry
United Kingdom,
January
2025
9.8/10
I had a great time at this hotel, which is ideally located for exploring Xining. The rooms were spacious and clean, providing a comfortable and quiet stay. The staff made a genuine effort to assist us, although at times, they seemed a bit overwhelmed. The only downside was the limited breakfast options. Overall, I think it offers good value for money given its central location and decent amenities.
Rooms
9.0
The rooms were spacious, clean, and remarkably quiet, thanks to the effective double glazing.
Service
8.0
The staff was very helpful in trying to assist us with getting to various tourist spots and arranged the delivery of my luggage promptly.
Location
10.0
The location was perfect, just a short walk from a bustling restaurant alley and close to great local markets.
Dining
7.0
The breakfast was decent but could be improved with fresh coffee instead of the instant options available.
Facilities
6.0
The hotel had useful amenities, but I wish there were more recreational facilities like a pool or gym.
Luke
United Kingdom,
December
2024
7.0/10
I had a mixed experience at this hotel. The location is fantastic, right near a vibrant food street and shopping centers, making it super convenient. The rooms, while clean, definitely felt dated and could use some updating. The service was efficient, especially during check-in, but staff seemed a bit unfamiliar with the hotel. Overall, it's a decent spot if you're looking for value in a prime area, but expect some areas need improvement.
Rooms
6.0
The rooms were clean but dated and in need of refurbishing.
Service
7.0
Service was efficient for check-in, but the staff lacked familiarity with the hotel.
Location
9.0
The hotel is in a great location, right next to a food street and close to shopping centers.
Dining
7.0
Dining options were adequate but not extraordinary.
Facilities
6.0
Facilities were basic, nothing stood out as luxurious.
Georgia
United Kingdom,
December
2024
9.6/10
The hotel boasts a fantastic location right behind a bazaar with interesting stores and delicious food options. My room was large and comfortable with a lovely city view. The staff was incredibly helpful, especially in retrieving my lost luggage. However, be mindful that the hotel offers both smoking and non-smoking rooms, which may not suit everyone's preferences.
Rooms
9.0
The room was large and comfortable, providing a great view of the city.
Service
9.0
The staff was very helpful, especially in assisting me in retrieving my lost luggage from the airport.
Location
10.0
The location was excellent, with a bustling bazaar just behind the hotel featuring interesting stores and great prices.
Dining
8.0
The breakfast was more than adequate with fresh products, including delicious banana bread.
Facilities
8.0
Facilities were good overall, and I appreciated the clean environment.
Ernest
United Kingdom,
December
2024
7.4/10
I had mixed feelings about my stay at this hotel. On the plus side, the location is fantastic, right next to an underground food hall and surrounded by street food stalls. The rooms were clean, and I appreciated the amenities. However, the service wasn’t what I expected; there were moments where the staff seemed impatient. I also encountered a problem with my room booking, as I didn’t get the family room I reserved.
Rooms
7.0
The rooms were clean and equipped with a fridge and a humidifier, which was really helpful for my needs. Unfortunately, I was given a different room than what I booked.
Service
5.0
I found the service to be a bit lacking at times. The staff seemed not very patient and their attitude could definitely be improved.
Location
9.0
The location is excellent, right next to a food street and very central, so getting around was easy.
Dining
8.0
The dining experience was good, with a generous buffet that catered to both Western and Eastern guests.
Facilities
7.0
The hotel had nice amenities and the atmosphere was quite pleasant, but could use some more recreational facilities.
Mark
United Kingdom,
November
2024
6.8/10
I had a mixed experience at this hotel. The location is fantastic, right next to a bustling street food area and close to shopping. The rooms were spacious and clean, which was a big plus. However, the service left much to be desired, as the staff wasn't very helpful or polite during my stay, and this really impacted my overall enjoyment.
Rooms
8.0
The rooms were spacious and clean, well equipped for my needs.
Service
5.0
Unfortunately, the service was not ideal; the staff were either ill-informed or seemed to rush my stay.
Location
9.0
The hotel’s location is absolutely great, with plenty of nearby food options and shopping just a stone's throw away.
Dining
7.0
I found the dining options to be decent, with a generous buffet that was quite varied.
Facilities
6.0
The facilities were acceptable, but not particularly memorable.
Neil
United Kingdom,
November
2024
8.0/10
The hotel boasts a great central location, close to a restaurant alley and a fascinating bazaar-like market, making it convenient to explore the area. The rooms are quiet and provide a good night's sleep after traveling, although they could use some renovation. I found the service to be efficient and friendly, especially with the staff helping me recover my lost luggage. While the breakfast was adequate, the overall quality was not exceptional, which was a bit disappointing.
Rooms
7.0
The rooms were quiet and provided a good night's sleep after a long day of traveling, but they definitely need some renovation to enhance their comfort.
Service
9.0
The service was great, with a very efficient and friendly doorman who even helped me retrieve my lost luggage from the airport. This level of assistance is rare and much appreciated.
Location
10.0
The hotel is in a fantastic central location, right next to a bustling restaurant alley and within walking distance of an intriguing bazaar and a night market.
Dining
6.0
While the breakfast was adequate and offered a variety for both western and eastern visitors, it didn't quite hit the mark in terms of taste and presentation.
Facilities
7.0
The facilities were decent, but nothing stood out as exceptional.
Christina
United Kingdom,
October
2024
7.6/10
I had a nice stay at the hotel, which offered clean and comfortable rooms. The location was excellent, surrounded by vibrant local markets and dining options. However, the service was a bit hit or miss during my visit, and I found the dining experience could use some improvement. Overall, it's a great value for money considering the amenities and the area.
Rooms
8.0
The rooms were clean and comfortable, although I found them to be quite hot during my stay.
Service
6.0
Service was efficient at check-in, but I felt the staff could have been more attentive throughout my stay.
Location
9.0
The hotel is in an excellent location, with a bazaar and food street just behind it, making it convenient for dining and shopping.
Dining
7.0
Dining was pretty good, but I wish there had been more variety on the menu.
Facilities
7.0
The facilities were decent, with easy access to laundry and 24-hour room service.
Hannah
United Kingdom,
October
2024
9.2/10
My stay at this hotel was quite pleasant overall. The location is fantastic with easy access to a lot of food and shopping options right around the corner. The rooms are clean and comfortable, which I really appreciated. However, service could use some improvement, particularly with room assignments and supply issues. The breakfast was a highlight for me, but I did run into a couple of small issues that detracted a bit from the experience.
Rooms
8.0
The rooms were clean and quite comfortable, though I did notice some tobacco marks on the curtains which was a bit off-putting.
Service
6.0
The service was efficient during check-in, especially since we arrived close to midnight, but I was given a different room than what I had booked and the supplies in the bathroom were a bit lacking.
Location
10.0
The location is unbeatable! There’s a food street right behind the block and plenty of shopping centers around, making it super convenient.
Dining
9.0
Breakfast was amazing with a good variety of great food included in the room rate, definitely one of the best I’ve had at similar hotels.
Facilities
7.0
While I didn't use all facilities, I could see that there are amenities like a pool and game areas, which looked inviting.
Isaac
United Kingdom,
October
2024
9.4/10
I had a decent stay overall at the hotel. The location is fantastic, near a vibrant bazaar with plenty of street food and shopping. The rooms were clean and comfortable, and the staff was incredibly helpful with my luggage situation. That said, the dining options could be improved, and I found the service a bit lacking in some areas, like toilet paper supply. But the value for money is still reasonable considering the central location.
Rooms
8.0
The room was clean and comfortable, allowing for a restful sleep after a long day of traveling, though I did find the towel situation a bit odd with only one hand towel provided.
Service
9.0
The staff went above and beyond to assist me in retrieving my lost luggage from the airport, which I deeply appreciated.
Location
10.0
The hotel is centrally located behind a lively bazaar, making it super convenient for exploring diverse shopping and dining options.
Dining
7.0
Dining was adequate, catering well to both Western and Eastern tastes, but I felt the breakfast could have offered more variety.
Facilities
7.0
The facilities were decent, but there could be some improvements as I noticed a lack of amenities like enough toilet paper.
Riley
United Kingdom,
October
2024
8.4/10
The hotel is situated in a prime location with a variety of local food options and shopping nearby. I found the rooms to be spacious and comfortable, which made my stay enjoyable. However, the dining experience left something to be desired, particularly with the limited breakfast offerings. The service was attentive, but there were a few minor hiccups along the way. Overall, it provides good value for money, especially considering the fantastic location.
Rooms
9.0
The rooms were excellent, spacious, and had a very comfortable bed.
Service
7.0
The staff was kind and attentive, but I did find myself waiting for some basic amenities.
Location
10.0
The location is fantastic with a food street right behind the block and shopping centers easily accessible.
Dining
6.0
Breakfast was good, but I would have preferred fresh coffee instead of pre-packaged options.
Facilities
7.0
The facilities were well-kept, but nothing particularly stood out as extraordinary.
Great location
Limited breakfast options
Charles
United Kingdom,
October
2024
7.8/10
I stayed at this hotel and was pleasantly surprised by its convenient location in Xining, making it easy to explore nearby attractions. The rooms were relatively comfortable, though there was a bit of a tobacco smell from the curtains. The staff was very helpful, especially when I arrived late at night. However, the dining experience could use some improvement, and I encountered some minor issues with room amenities. Overall, it offered good value for money despite those little hiccups.
Rooms
7.0
The rooms were relatively comfortable, but there was a tobacco smell coming from the curtains.
Service
9.0
The staff was very helpful in assisting us to get to various tourist spots and was efficient during check-in, especially since I arrived close to midnight.
Location
10.0
The location was perfect for exploring Xining, with a food street right behind the hotel and shopping centers all around.
Dining
6.0
Dining was decent but could be improved; I found the breakfast options a bit lacking.
Facilities
7.0
While the hotel offered various facilities, some were not as extensive as I expected.
Ava
United Kingdom,
September
2024
9.6/10
I had a pleasant stay at this hotel, which was conveniently located near a lively bazaar filled with interesting shops and delicious food at great prices. The service was friendly, and I was especially grateful for their help with my lost luggage. However, the rooms could use some attention, as I noticed a minor issue with the towels. Overall, a good value for my stay.
Rooms
7.0
The rooms were on the quieter side, which helped me sleep well after a long day of traveling. They were equipped with a humidifier, which I appreciated coming from a more humid climate, but I did find it a bit odd that only one hand towel was provided when two would have been more appropriate.
Service
8.0
The staff was very friendly and eager to help, although I did encounter a language barrier since there were not many English speakers. They were particularly helpful in assisting me retrieve my lost luggage from the airport.
Location
9.0
The hotel's location was fantastic! There was a food street right behind it, and I had easy access to three shopping centers nearby, making it unnecessary to venture far for food or shopping.
Dining
8.0
I found the dining experience to be quite enjoyable, with a good variety of options available. I particularly loved the fresh fruit and the delicious banana bread, although it did get a bit noisy and crowded at times.
Facilities
7.0
The hotel had some nice amenities, although I didn't have the chance to use all of them. Overall, the facilities seemed well-maintained.
Sean
United Kingdom,
September
2024
8.2/10
This hotel has a great location with plenty of food options nearby, making it super convenient. The rooms were spacious and clean, which I really appreciated, but the service could use some improvement as not all the staff seemed well-informed or attentive. The dining experience was good overall, especially the fresh fruit treats, but the breakfast could have been better. Overall, it offers decent value for money if you're looking for comfort and cleanliness.
Rooms
9.0
The rooms were spacious, clean, and well-equipped, which I found really comfortable.
Service
6.0
While some staff were friendly, there were a few who seemed ill-informed and not attentive to our needs.
Location
10.0
The location was fantastic, with a food street right behind and multiple shopping centers around.
Dining
7.0
The dining experience was pretty good, especially the fresh fruit and banana bread, but I felt it lacked more variety.
Facilities
8.0
The hotel had good facilities, but I didn't have the chance to really explore all of them during my stay.
Victor
United Kingdom,
August
2024
8.8/10
I had a wonderful stay at this hotel, which was conveniently located near a lively food street and several shopping centers. The rooms were spacious, clean, and well-equipped, making for a comfortable experience. The staff was friendly and helpful, particularly with my luggage delivery. However, I did experience a bit of frustration regarding the toilet paper situation and some miscommunications. Overall, I think it's a good value for money, but there's room for improvement.
Rooms
9.0
The room was spacious, clean, and very well appointed, providing a comfortable stay.
Service
8.0
Service was efficient at check-in, and the staff was extremely helpful with luggage arrangements.
Location
10.0
The location is fantastic, with a food street nearby and multiple shopping centers within walking distance.
Dining
8.0
The dining options were amazing, with a good variety of great food, but it could have been improved.
Facilities
7.0
I didn't use many facilities, but everything seemed well-maintained.
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